Returned gifts don’t just criticize retailers, they harm the environment
It is estimated that $ 66.7 billion in rejected holiday gifts will flow to retailers this year, a 30% increase from 2020, and retailers are exploring creative ways to reduce those costs.
- Some have considered paying customers to donate goods instead of returning them to stores.
- Others are experimenting with “box-less returns” and offering customers recyclable bags.
- A retailer tried to make delivery drivers wait at customers’ doors in line to pick up returns.
To see retail at its worst green level, look no further than the back line after the holidays are over.
More fuel will be consumed to bring goods back by truck to warehouses than was consumed, which will accelerate them to the front doors of consumers. No more packaging will be wasted, not to mention employee time trying to sort through and determine if the goods were damaged or faulty.
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